Customer Service Advisor - Mortgage Processing Unit - Medway

2019-09-10 13:02:182019-11-13 Pear Recruitment
Job Type Perm Full Time
Location Medway
Area Kent, UK Medway
Sector Office Support - Client Services
Salary Basic Salary: £18,000 On Target Earnings: £19,200
Start Date ASAP
Telephone 01992 463226
Job Ref PEARWP0909
Customer Service Advisor - Mortgage Processing Unit - Medway

Basic Salary: £18,000 On Target Earnings: £19,200
Work Pattern: Monday to Friday 09.00am to 5.30pm
We are looking for a Customer Service Advisor to join our clients well established team to provide administration support their top class Mortgage Advisors.
Duties will include:
  • Keeping our clients fully aware of the progress of their mortgage
  • Liaising between Lenders, Solicitors, Sales Progressors, Mortgage Advisors and Residential Branch Managers
  • Maintaining a compliant service in line with the Financial Services Authority and our obligations to/from clients under the Data Protection Act
  • Updating records contained on our computer software
  • Accurate filing of our paper based files, both while in progress and maintaining an accountable/traceable dead filing system
We need you to be: 
  • Professional and business-like
  • Exceptional at customer service
  • Able to problem-solve and remain calm under pressure
  • Motivated, tenacious and energetic
  • Hard working and focused
  • Aware of the mortgage process (would be an advantage)
If you are interested in this Customer Service Advisor position and would like to know more please email your CV or telephone us on a strictly private and confidential basis.
Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.
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