Lettings Administrator

Pear Recruitment - Lettings Administrator
Location - Holloway
Salary -£30,000
Hours - Mon to Fri 9am -6pm 

We have a fantastic opportunity for an experienced Lettings Administrator to join this great agent based in Holloway, North London.  You will naturally be highly organised and have a structured approach to work. Candidates for this role will need a consistent work history and be professional and well presented, have an excellent understanding of computer software and have a high level of administrative ability, ideally in a Lettings environment. This is an exciting opportunity for someone with exceptional communication skills and the ability to remain calm under pressure.

Key Responsibilities

Processing Letting Deals

• Progress agreed lettings from offer stage through to move-in.


• Prepare and issue tenancy documentation, terms of business, tenancy agreements and supporting paperwork.


• Liaise with landlords, tenants, negotiators and property managers to ensure all required information is obtained promptly.


• Update internal systems accurately with tenancy details, rent amounts, move-in dates and applicant information.


• Monitor deal progression and ensure all deadlines are met.

Compliance and Documentation

• Ensure all lettings files are compliant before move-in.


• Carry out Right to Rent checks and ensure appropriate documentation is obtained and recorded.


• Obtain and check references, ID, proof of address and other pre-tenancy documents.


• Ensure landlords and properties meet required compliance standards, including gas safety, EPC, electrical safety and deposit protection requirements.


• Maintain accurate records in line with company procedures and legal requirements.

Pre-Tenancy Checks

• Coordinate pre-tenancy checks before the tenant moves in.


• Confirm rent payments, deposits and initial monies have been received.


• Ensure all required certificates, prescribed information and tenancy documents are completed.


• Liaise with contractors, inventory clerks and property managers where required.


• Arrange move-in appointments and ensure tenants receive all necessary information.

Keys Management

• Manage office key systems and ensure keys are correctly logged in and out.


• Ensure keys are securely stored and clearly labelled.


• Prepare keys for tenant move-ins, contractor access and property visits.


• Maintain accurate key records and report any missing or unreturned keys promptly.

General Administration

• Provide administrative support to the lettings team.


• Respond to emails and telephone enquiries professionally and efficiently.


• Maintain accurate digital and paper filing systems.


• Assist with property listings, tenancy renewals and general lettings administration where required.


• Support the team in delivering a high level of customer service to landlords and tenants.

Skills and Experience Required

• Previous experience in lettings administration, estate agency or property administration preferred.


• Strong organisational skills and attention to detail.


• Good understanding of lettings compliance is desirable.


• Confident communication skills, both written and verbal.


• Ability to manage multiple tasks and work to deadlines.


• Good IT skills and experience using property software would be advantageous.


• Professional, reliable and able to work well as part of a team.


• Experience using Fixflo, Goodlord and Reapit would be an advantage.

Personal Attributes

• Highly organised and accurate.


• Calm under pressure.


• Proactive and willing to take ownership of tasks.


• Customer-focused and professional.


• Able to work effectively with landlords, tenants, colleagues and contractors.

Benefits

• Competitive salary.


• Supportive office environment.


• Opportunity to develop within a growing lettings department.


• Training and development opportunities.

If you are interested in this Lettings Administrator position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.

Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.

Confidentiality  - All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.