Regional Property Manager – Bracknell

Regional Property Manager – Bracknell
Salary - £35,000 – 45,000, OTE £55,000
 
Our Property Management department offers a fantastic opportunity for proactive and outgoing administrators to progress their career in a client focussed role that rewards excellent customer service, attention to detail and upselling skills.
 
KEY RESPONSIBILITIES:
• Provide a designated group of client’s with property management services encompassing renewals, repairs, deposits and lettings account.
• Deal with enquiries and ensure they are dealt with efficiently and in line with agreed service standards. Refer complex, difficult or legal queries to manager or relevant expert.
• Follow the procedures/process maps for their areas of activities ensuring key time scales are met
• Investigate/ resolve queries and problems. Advise/recommend course of action on property issues • Maintain and use office systems effectively and update property files and computer data bases
• Issue correct documentation (e.g. letters/legal documents) to relevant parties in a timely manner
• Liaise with third party supplier to arrange works to be undertaken
• Develop and build strong relationships with key Clients and treat them as individuals
• Liaise/negotiate between Landlords and Tenants
• Ensure that all relevant people are kept informed and up to date with progress particularly in relation to client issues / complaints. Manages expectation and ensure you follow up all queries.
• Advise the branch promptly of issues that arise and keep them up to date with all relevant issues
• Takes appropriate action to pre-empt complaints. Takes appropriate action to investigate and resolve complaints.
• Promotes additional services and meet third party referral targets
• Comply with lettings administrative procedures and all relevant legalisation, Codes of Conduct and Practice and Due Diligence procedures
• Develop and apply an understanding of legal requirements
• Seek to continuously streamline and improve current processes and procedures. Actively take on feedback from Clients.
• Total factored property portfolio 200 – 25
 
• 75% works orders placed in service standard
If you are interested in this Regional Property Manager position please contact us for a full specification of the role or email your CV or telephone us on a strictly private and confidential basis.

Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment