Head of Property Management

Head of Property Management
Highbury and Islington (Newington Green)
Salary: £60,000 performance bonus OTE £90,000+
Contract: Full-time, Permanent

Start: ASAP

Our client is seeking an experienced Head of Property Management to lead, develop and grow their residential property management department. This is a senior leadership role responsible for compliance, service delivery, team performance, and profitability, ensuring an exceptional experience for landlords and tenants alike.
You will work closely with the Directors to implement best practice, improve operational efficiency, and support the long-term growth of the business.

Key Responsibilities

Leadership & Team Management

• Lead, manage, and mentor the Property Management team


• Set clear performance targets and KPIs


• Recruit, train, and develop staff


• Conduct regular appraisals and performance reviews


• Foster a high-performing, compliant, customer-focused culture

Operations & Compliance

• Ensure full compliance with all relevant legislation, including:


• Landlord & Tenant Act


• Gas Safety, EPC & EICR regulations


• Deposit protection legislation


• Right to Rent requirements


• Coordinate tenancy renewals, rent reviews, and periodic tenancies


• Implement and maintain robust SOPs and audit processes


• Act as escalation point for complex tenancy and compliance matters

Client Management

• Build strong relationships with landlords, tenants, and contractors


• Handle high-level complaints and dispute resolution


• Advise landlords on legislation, rent levels, and portfolio performance


• Support business retention and landlord satisfaction

Financial Management

• Maximise revenue through renewals, rent reviews, and value-added services


• Control costs while maintaining service quality

 Process Improvement & Strategy

• Review and improve systems, processes, and workflows


• Support CRM / property management software optimisation


• Contribute to business strategy and growth initiatives


• Ensure smooth collaboration with Lettings, Accounts, and Sales teams

Person Specification

Essential

• Proven experience in a senior property management role


• Strong working knowledge of UK residential lettings legislation


• Experience managing teams and setting KPIs


• Excellent organisational and communication skills


• Commercially aware with a strong compliance focus

Desirable

• ARLA / Propertymark qualification (or equivalent)


• Experience managing large residential portfolios


• Experience in process improvement or departmental restructuring

 What We Offer

• Competitive salary with performance-related bonus


• Senior leadership role with real influence


• Support for professional qualifications


• Must have at least 10 years’ experience in property management and maintenance and project business