Housing Manager

Pear Recruitment – Housing Manager – Fulham

Salary - £45,000

Working Hours – Monday – Friday 9am-5pm

Our client is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, they are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Housing Team Manager is responsible for leading and managing the Housing Team to deliver high-quality, customer-focused tenancy management services for ex-Service personnel and their families. Under the guidance of the Head of Housing, the role ensures strong tenant engagement, effective performance monitoring, and compliance with all health and safety regulations. The manager will oversee housing and tenancy budgets within agreed limits, ensuring services are delivered efficiently and in alignment with the client’s objectives. A key aspect of the role involves cross-functional collaboration to maintain a safe, supportive, and responsive housing environment that meets the needs of the community.

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Key Responsibilities:

• Manage, develop and support the Housing Team undertaking regular one to-ones and performance reviews in accordance with policies and procedures.

• Ensure that staff are recruited, inducted, trained and developed to enable them to deliver quality services.

• Coach and support staff in the housing team to tackle issues of poor conduct or performance in accordance with policy and procedures.

• Ensure the Housing Team provide an effective, high quality, customer focussed service to tenants and residents of including: Liaise and work with other agencies including housing, health and social care professionals as required.

• Ensure void targets are met.

• Ensure that any estate grounds and communal areas, including parking, on any of the properties are managed and maintained to high standards and in accordance with Health and Safety requirements.

• Contribute to the client’s emergency planning, participate on the Emergency Management Team and take part in the on-call rota.

• Undertake and review risk assessments for the housing function, promoting a risk-based approach to safety within the housing team.

• Lead on the management of specialist Risk Assessments, ensuring the completion of all actions within specified deadlines.

• Provide reports and information for the Head of Housing and Insurers as required. Lettings, allocations and voids management

• Oversee the housing waiting list ensuring that applications are properly assessed in line with the Allocations Policy and that tenants and applicants are advised of the housing options available to them.

• Ensure that applicants for housing with complex needs are assessed, support needs identified and their suitability for support by the client is established and agreed by the Applications Assessment Panel. 2

• Manage the lettings process in line with the Allocations procedure, ensuring re-let targets are met.

• Play a lead role in ensuring all incidents of anti-social behaviour are properly investigated in line with the Anti-Social Behaviour policy and that appropriate action is taken to resolve these cases.

• Manage and monitor all rent arrears action ensuring that performance targets are met and that timely and appropriate support and advice is offered to tenants.

• Oversee all legal cases and attend Court where necessary to provide support and guidance to other staff, give evidence on behalf of the client and instruct legal advisors as appropriate.

• Work proactively with the Support Team to ensure that it encourages independence and that tenants are enabled to move on to fully independent accommodation where appropriate. Tenant participation and engagement

• Working with the Head of Housing and Finance Department to calculate and set Service Charges

• Work with the Head of Housing to set budgets and manage services within agreed budgets, ensuring that income targets are maximised and voids and arrears are minimised.

• Support the process of setting performance targets and objectives for the Housing Department and undertaking regular review through Delivery Plans and staff/day-to-day management.

• Continuously look to improve the quality of services, responding positively to customer feedback and complaints Health and Safety

• Implement and monitor Health and Safety Policy and practice throughout the housing provision, to ensure a safe environment for tenants, residents, contractors, staff and visitors and compliance with legislative regulations.

• Work with Business service to develop and implement the Health and Safety Management System in relation to the housing schemes.

• Contribute to the emergency planning, participate on the Emergency Management Team and take part in the on-call rota.

• Maintain records in accordance with the Health and Safety Management System.

• Provide reports and information for the Heads, Directors, Managers and Insurers as required.

If you are interested in this role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion.
 

Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.

Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.