Team leader - Watford
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| Job Type | Perm Full Time |
| Location | Watford |
| Area | Hertfordshire, UK |
| Sector | Residential Sales and Lettings - Senior Sales Negotiator |
| Salary | £30,000 - £35,000, Plus OTE |
| Currency | GBP |
| Start Date | ASAP |
| Advertiser | all jobs |
| Telephone | 01992 463226 |
| Job Ref | PEAR9854 |
| Job Views | 54 |
- Description
- Team leader - Watford
£30,000 - £35,000, Plus OTE
Do you want to play a role in turning the world of estate agency upside down?
If you’re an ambitious Customer Service leader…
If you’re passionate about making customers happy and leave them singing your praises... And if you’re excited about working for a vibrant and growing company where you can make a real difference then read on...
Our client is looking for a Team Leader for their Territory Support, based in Watford, Hertfordshire.
Core duties will include leading, motivating and measuring a team, providing coaching and personal development to your team members to ensure they have all the necessary skills to provide the excellent customer experience our client prides itself on. They need a manager who can ensure that direct reports receive all necessary coaching, development opportunities and performance management whilst remaining fully focused on Customer Service.
Skills & Experience
At least 2 years’ experience managing a team of 5 or more in a pressurised target driven environment
Ability to work under pressure and successfully lead a team to meet and exceed targets to company deadlines whilst thriving under pressure
A minimum of two years’ experience in a property based role with a good understanding of the UK house sale process from marketing to completion of sale
An ambassador for the business, ensuring the team perform to gold star standard at all times when interacting with stakeholders, clients, buyers, TO’s and ancillary services i.e solicitors / surveyors / brokers
Ability to demonstrate fantastic people management skills, with strong focus on communication, teaching, mentoring and maximising output from each person whilst maintaining a working environment which is both enjoyable and rewarding
A positive and hardworking mentality, with strong work ethic leading from the front which sets the tone for the team
Excellent written and verbal communication skills and an eye for detail to oversee and appropriately correct team errors or where communication needs improving
Understanding and ability to analyse sales information to be able to advise the team, clients, buyers and TO’s accordingly
High level time and diary management ensuring the team also perform to company expectations at all times
Proven track record of developing a team to deliver a gold class Customer Service demonstrating genuine passion and drive for turning every client and buyer into a Fan!
Strong listening and qualifying skills in order to understand the needs and requirements of clients and customers and ability to train and manage the team to exercise the same diligence
Ability to build rapport and relationships with team members, clients, buyers and TO’s to ensure clear lines of communication and a detailed understanding of a required outcome for each interaction and maximising winning instructions at every opportunity
Diligence in record keeping and detailed information gathering
Versatile and adaptable to change and embracing business decisions which need to be rolled out
An ambassador for up-selling ancillary services to clients and buyers to maximise revenue
Dealing with issues ad queries swiftly and professionally to ensure the best outcome for the business
Working closely with the Head of the department to ensure the department meets deadlines,targets and exceeds year on year expectations.
The Ideal Candidate:
People motivator and strong people skills
Team management skills to meet and exceed targets
Strong work ethic and results focused
High level organisation and time management skills
Excellent communication, verbal, written and listening skills
Target driven and thrives under high pressurised environment
Adaptable to change and new direction
Understanding the UK house sale process through to completion of sale
Detailed record keeping skills
Relationship building skills and strong team player
Excellent qualification skills to understand needs and requirements
Winning instructions and up-selling ability
Market knowledge and determination to learn about markets in other areas
Must provide a gold star customer service experience
Responsible, professional and determined to make a positive difference to the experience of every buyer and client
Understanding of the valuation process
Your Experience:
Previous experience of leading a team through times of change
Experience in setting up a new department
Experience of the Valuing propert
A basic understanding on how the hybrid online models compare to the high street agency model
A clear understanding of the conveyancing process
Knowledge of competitors business models and fee structures
The department is open 9am – 9pm and the Team Leaders work on the following 3 shift rota basis:
9am - 5.30pm
11am - 7pm
Saturdays 9:30am – 5pm - 1 in 3 with a day off in lieu day during the week
If you are interested in this Team Leaderposition and would like to know more please email your CV or telephone us on a strictly private and confidential basis.
Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.
