Department Manager, Property Management - Canary Wharf



A new exciting opportunity has arisen for an experienced department manager for their property management team. You will be based in Canary Wharf and cover properties in Balham, Canary Wharf and Shoreditch, however no need to drive as this is an office based role. 



Our client is an established, fully accredited independent estate agency and letting agent with offices strategically located across London. Their primary focus is to provide the highest level of customer service to their clients and ensure that their expectations are always exceeded.



A Department Manager of the entire Property Management Team works closely with the Directors and upper management to communicate and implement the organizations business strategy and growth based on; customer service, and the best interests of landlords, tenants and the business. The department manager will be overseeing a small team constituting of trainee-senior property managers, admin assistants, client services advisors and inventory and maintenance clerks.



Main Duties & responsibilities

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  Ensure and maintain the highest levels of customer service and care to ensure we remain on track to achieving our goal of becoming "the leading customer service company in our industry"


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  Motivate lead and manage the property management department


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  Conduct weekly, monthly and yearly appraisals with team members


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  Dealing with disputes both internally and externally


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  Handle complaints effectively and in line with the TPO codes of practice


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  Act in accordance with the ARLA code of conduct


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  Identify business opportunities to promote the company’s services


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  Create, develop and maintain relations with existing clients in pursuit of gaining additional business within Property Management


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  Keep up to date with industry related current affairs, knowledge, competitors’ and legal matters ensuring that the company remains competitive within the market


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  Confidently and effectively deal with all escalated Tennant enquiries to completion


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  Ensuring company records are maintained and updated


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  Manage and monitor company core property management procedures in relation to all aspects of the tenancy life cycle


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  Advise Landlords reference the asset disposal and acquisition process


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  Ensuring that all Health and Safety obligations is adhered to


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  Approve legal notices for service, amendment of tenancy agreements and client terms of business


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  Ensure intimate knowledge of the company’s terms of business and standard tenancy agreements


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  Monitor KPI reports and action any necessary follow ups


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  Coach and mentor team members ensuring service excellence


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  Keeping a up-to-date list of suppliers throughout London and vetting and signing up new suppliers on an ongoing basis


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  Management of financial written business report for accuracy


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  Ensure that the office duties in reference to Property Management is adhered to


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  Promote and enhance the company’s intranet system to ensure it is being used for training and communication as well as to build a positive family spirit amongst all staff.


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  To promote and implement the core values in everything you do


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  To accept additional responsibilities and duties as and where necessary - as part of a growing company, embracing change is a necessity.

Skills / Experience

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  5+ Years’ experience within Property Management


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  Good Knowledge of Property Maintenance


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  Excellent Knowledge of Deposit Schemes and processes


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  Extensive Knowledge of Property Management Software Packages


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  Confident and Articulate


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  Excellent vocabulary and grammar


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  Tactful and Diplomatic


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  Excellent Time management


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  Previous experience in working in a KPI environment


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  Sound knowledge of the Property Ombudsman Code of Practice


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  3 years + Management Experience


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  Understanding of business processes and their implementation


• 
  Complaints handling experience


• 
  Excellent problem solving skills


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  Good understanding of HR and Staff management


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  Ability to use IT to introduce enhancements and efficiency


• 
  Leadership & Motivation skills

Hours: 8:45-6pm Monday to Friday



If you are interested in this department manager position and would like to know more please email your CV or telephone us on a strictly private and confidential basis.