Block Manager - Hertford

£33K - £35k

A new exciting opportunity has arisen for an experienced block manager to join our clients expanding team. You will be based in Hertford and cover properties in the surrounding area. 

This role is suited to someone with a high level of customer relations, is self-motivated, positive and can handle pressure. You will be ensuring properties entrusted to you are maintained to a high standard in compliance with Landlord and Tenant legislation and RICS requirements.

Key duties and responsibilities:

·Respond within 12 hours to emails and phone calls (even if only a holding response), and maintain a good flow of communication.

·Prioritise and effectively manage workload.

·Have full knowledge of the leases for each building within your portfolio.Ensure all the provisions in the leases are compiled with, including for example health & safety obligations and insurance provisions.

·Report to clients important issues in a timely fashion and maintain a good and regular rapport with clients and tenants.

·Undertake site visits as required in Management Agreement. Complete inspection report identifying actions required and upload on to tracker within 24 hours.

·Ensure issues on the tracker are kept up to date, acknowledged within 2 hours and actioned within 4 hours and closed off immediately when completed.

·Production of an accurate service charge budget within the agreed timescales. Monitor expenditure and the production of BvA reports and only issue work orders where funds are available.

·Understand the quarterly reports issued to clients and leaseholders and answer any questions.

·Report to BMO MD any BvAs that will miss the deadline.

·Actions arising from Service Contractor reports to be implemented in a timely fashion if funds allow and if not seek client instructions. Ensure you load reports on to tracker immediately.

·Ensure all Health & Safety reports are completed within time, prior to the H&S inspection.

·Follow up issues out of Health and Safety Risk Assessments within the timescales identified and seek client instructions where required, e.g. where funds are needed. Where clients do not give consent to works of a critical nature, immediately inform the BMO MD but if not available any line manager.

·Understand the financial importance of each management instruction to the company within your portfolio.

·Inspect at completion items of major expenditure, prior to invoice approval or seek approval from building surveyor for payment.

·Oversee day to day maintenance using approved contractors only. Ensure Section 20 Notices are issued when required.

·Authorise invoices for payment if works undertaken satisfactorily and ensure that the coding is always correct.

·Keep filing of emails up to date in the correct H file only.

·Send draft service charge accounts to clients and comply with the agreed process to have these finalised prior to the due date.

·Proactively deal with any emergency repairs and report to lessees individually or collectively.Where appropriate liaise with the Insurance Claim Administrator.

·Manage and support any site staff.

·Attend client meetings and AGMs including out of office hours. Prepare management reports in good time for said meetings and take minutes where required.

·Assist in preparation of Resident Handbooks, circulars and newsletters.

·Promote HSCPM/HSC professional services including agency activity, Ashby & Horner and Ashby Building Surveyors.

·Attendance at Tribunals and Courts when applicable.

·Any other duties as reasonably required.

Need to know:

·Microsoft Office, training given onQuickBooks

·Requirements of the RICS Service Charge Residential Management Code

·Be concise but friendly, and professional when provoked

·Work with minimum supervision, and not be afraid to take the initiative, but know the limits of your authority

·Attend evening meetings

·Take pride in being up to date, work with others for mutual benefit

·Minimum Complaints and Maximum compliments

If you are interested in this Block Manager position and would like to know more please email your CV or telephone us on a strictly private and confidential basis.

Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.